LitigatorEdge to Reduce Law Firm Internet Marketing Costs by More than 50%

LitigatorEdge Press Release:

LitigatorEdge, a leader in innovative law firm marketing solutions has launched a revolutionary program that allows clients to generate business leads at a fraction of the cost of comparable providers.

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For more information on LitigatorEdge's Law Firm Lead Generation Services please visit http://www.litigatoredge.com/.

Are You Paying to Market Your Law Firm or Their Marketing Firm?

I get it, there's comfort in face to face relationships. You just finished your educational session at a major legal conference and proceed to walk into the exhibit hall, where you greet an array of Lawyer Internet Marketing vendors pitching you on the latest and greatest products and services.

Most lawyers, who have been buying products and services in the same way for years, will select one of the 3-4 Internet marketing vendors within these halls to handle their online marketing. Why? For the same reason you are willing to pay double at the supermarket, for a product with the exact same ingredients, but different labels. It is the power of branding.

By experiencing their brand in person, you gain a sense of added comfort. If they are at this event, they must really be experts in their trade. They are tangible and real, there is comfort in the fact that you have shaken hands with them and thus they have created the perception of added trust, credibility and work product quality.

I believe in branding, but I also believe that brand power is dying. We see this today in supermarkets, through the increased dominance of store brand products and there is no reason to think that this trend away from big brands will diminish.

The reason for this is that the Internet is educating consumers at an extraordinary rate. People are sharing information like never before and there is an increased surge in demand for true value over hyperbole.

I always go back to referencing Honda. They do not have the best marketing in the industry, but they have the best product. They succeeded in communicating this value to their clients and the rest is history... that is until Hyundai came along and started giving them a real run for their money on value...

Back to the big attorney tradeshows. There is a price to pay for shaking hands with those marketers. That price is exhibit fees, travel costs, sales and marketing staff overhead, sponsorship fees and additional high operational expenses - all of which have to be passed on to YOU.

You will not get to shake my hand at conferences because the way law firms are buying is changing and we are on the cutting edge of this trend. All of our promotion today is done via the Internet and direct e-mail. We leverage a stellar offshore delivery team that is extremely talented and can deliver results that are equal to or better than anyone else you will find in the business today. Simply put, there is no more efficient model than ours available today.

You may not have the that same warm and cushy feeling until we handle an Internet marketing project for your firm. We fully expect to see a backlash from every marketing company out there that is comfortably used to charging you 2 to 3 times more than you should be paying and everyone else that is profiting from this.

Mom and Pop stores all over the country kicked and threw mud when Wal-Mart came in and changed the face of retail in America. You know who didn't hate it? The customer, who received superior value. Similarly, established online marketing companies ("the overchargers" and their supporters and partners will likely throw mud at us. Like Wal-Mart, our #1 focus is delivering maximum value to our clients and at the end of the day, results come down to basic finance that we can measure and no detractor can deny.

YOU SPEND LESS WITH US FOR MORE LEADS - PERIOD.

Our vision is to change the online legal marketing landscape in the same way that Wal-Mart changed retail. We promise that once you see how your fees compare to your results, you will never want to work with another Internet marketing vendor. Visit LitigatorEdge today.

Top 10 List Why Lawyers Should Market Online

10) High return on investment
9) Minimal Risk
8) It is fun seeing your relevant keyword phrases in the top 5 organic search results of Google
7) It is more fun seeing your Web site in the top 5 organic search of Google for over 50 relevant keyword phrases and watching the leads coming in
6) Watching your peers' jaws drop when you tell the story of how you once spent only a few dollars on pay per click and found a client for a major toxic tort case
5) Internet clients are more likely to swamp you with e-mails than calls
4) Your great-grandchildren will one day enjoy reading your Articles and Blogs
3) Google's spiders will enjoy reading your articles and blogs and will reward you with higher search engine results
2) Show your competitors that you are young and hip

...and the number one reason lawyers should market online

1) Watching your top competitor's grin disappear when LitigatorEdge helps you leapfrog his/her search engine rankings for a favorite keyword phrase

If Search is King, then Content is its Queen

Any law firm that targets a consumer client base and wants to be a major online player over the next 10 years should read this post very carefully:

By now, you probably don't need anyone explaining the value of being at the top of search engine results pages for keywords relevant to your area of practice. If you're only focused on traditional media and rely on referrals, know that there are firms in your geographical area generating tens of millions of dollars in verdicts and settlements using the Internet and they are not spending millions to drive this business through their Web sites.

Now, unless you do something about it, these firms will likely continue to generate this traffic and the more they learn about Internet marketing and the more consumers use the Internet to find law firms, the larger the competitive gap will get between the top online marketers and everyone else and the harder it will be to catch up.

Why is the gap getting larger?

OK, here's the scoop. Google loves content and also loves links to your site from relevant Web sites with content. What is one of the best ways that is completely within your control, to generate quality links back to your site? Writing and submitting online articles that are relevant to your area of expertise and having them linking back to your Web site.

That's right... Quality Content -> Quality Back Links -> High Rankings

While Google can change the rules whenever it pleases, this is the general law of the land in SEO and while it may be tweaked here and there, no one expects it to deviate radically.

So, it will be very difficult to dislodge firms with significant content and links from their positions of search engine dominance. The good news is that the online content world for law firms is still in its relative infancy and only a few firms have really grasped its long term value.

If you want your firm to climb to the top for your favorite keywords and stay there, contact me today and I will explain how we can help. Just make sure that you don't come to see me after they have stopped publishing the Yellow Pages, OK?

Things to know about SEO

Search Engine Optimization (SEO), as defined by Wikipedia, is "the process of improving the volume or quality of traffic to a Web site from search engines via "natural" ("organic" or "algorithmic") search results. Typically, the earlier a site appears in the search results list, the more visitors it will receive from the search engine. SEO may target different kinds of search, including image search, local search, and industry-specific vertical search engines."

Few quick facts to keep in mind as you explore a search engine optimization campaign:

- No matter what anyone tells you, the return on investment (ROI) of SEO is untouchable IF you select the right company, with the right expertise, at the right price

- Firms that guarantee results are typically not firms you want to go with. Many distort information by guaranteeing first page Google listings for keywords that look appealing but do not generate considerable traffic. Go with firms offering both competitive pricing and expertise. I personally prefer working with tech background delivery resources - they often take great pride in keeping up with Google algorithms and are highly metrics driven.

- Meaningful results on search engines take 6-12 months.

- Once you have selected the right company, picking the appropriate keywords for your specific practice is 90% of the battle - spend a lot of time on this.

- Remember that Google represents an overwhelming majority of the entire search market today, with Yahoo being a distant second. You have to optimize your site for Google - it's virtually the only game in town today and only getting stronger.

- Listen to your SEO company when they give you Web site advice (coding language, layout, keywords, specific content - every SEO campaign has significant Web site specific and non Web site specific elements)

- Once the on site modifications are complete, and assuming your firm knows what they are doing, your results will be driven by the amount of effort put in by your firm. Know what you are getting in terms of hours. The best firms can accomplish almost anything with enough resources (maybe short of knocking Google off first place for the term "Google" on the Google search engine...)

- Monitor your ROI as soon as leads start flowing

To learn more about how you can increase your financial return on your SEO please visit www.litigatoredge.com

Getting Started with Online Marketing

How do you decide what type of online marketing, if any, is right for your firm, or business?

The first two things you should look at are: (1) who your target customer is, and (2) how would they normally seek out your product or service. If the answer to #1 is a consumer, chances are pretty good that you would stand to benefit considerably from some form of proactive online marketing. Search engine optimization and pay per click are among the most common methods used to reach consumers and should generally be explored before any other types of online marketing. Content and link building are typically tactics that are directly tied to improvement of search results and increase the size of your company's net. As a result, many organizations leverage blogs and other online articles to increase their exposure.

In your company offers products and services to other businesses, the online marketing strategies that work to generate leads are typically less clear. For example, a firm that offers printing services may easily be found online, by a business customer seeking this particular service. However, if the firm offers a novel or unique service (for example, a cutting edge software application for tracking marketing leads), your target audience may not know to seek out this service.

If you are offering professional services to other businesses, as is the case with most defense firms, reputation plays a critical role and it is therefore not likely that a search engine approach would yield meaningful results. However, leveraging online networks to develop relationships and joining groups that your clients are part of may be highly beneficial to this type of firm. Blogging to establish expertise in a particular area of law and sharing this with your clients may also be a highly effective tactic.

If you are uncertain about the online marketing tactics that are best suited for your type of firm, ask an expert. Some tactics will be more effective than others and ultimately you may have to test a few in small doses to see what type of impact they can have on your business

Blogging Secrets... Revealed

The list of reasons why bloggers blog is fairly vast and some of the benefits may come as a surprise. When I first heard of blogging, I naively assumed that it was something that self-centered people with too much free time did... and now here I am... hmmm.
OK, should you consider a blog and if so why? My answer is... it depends... so why do bloggers blog?

1) Search Engine Traffic
According to search engine gurus the return on your marketing investment for natural search can blow pay per click away. Blogs promoting your business or law firm can dramatically enhance your search engine position listing. This one should be reason enough for many plaintiff's lawyers looking to cast a wide net for claimants. I managed search engine optimization for a law firm advertising company back in 1999 and had the opportunity to see how powerful of a marketing tool this was, even 10 years ago. Today, with the keyword price inflation of pay per click (particularly for terms such as "Personal Injury" or "Asbestos Litigation" or "insert harmful drug name here" - you get the picture Trial Lawyers...) Should you have a blog for this purpose? The answer is: the bigger your organization is and the more critical search is in your overall marketing mix, the more likely you will need to give blogs serious consideration, as part of your overall strategy.

2) Position Yourself as an Industry Expert
If you write enough about what people want to read, they will come back. If they come back enough, you may find that one day you will actually be seen as an expert in your field. In fact, I think my mother is fairly convinced that I am an industry luminary in the litigation marketing field and sends my blog to all her friends and co-workers, so if you happen see her, please let her keep thinking that I am important...

3) Social networking with a group sharing common interests
This one is fairly straight forward. Chances are you are probably reading this because you have some interest in the litigation world, or in getting some tips on improving your marketing.

4) Cost-effective Promotion
Web sites cost money - blogs are free. They are also very easy to use and do not require a high degree of technological aptitude.

5) Communicate Message to Broad Audience
You publish a post once and the content is there forever for anyone to find. Blogs are also cumulative. The more you post the stronger your blog becomes. 20 posts are 10 times more likely to be found than 2. It is virtually impossible to not see a considerable increase in traffic if you commit to posting on a regular basis.

There are many other reasons for blogging, but these are some of the most common. Remember, Tip: Blogging is highly cost effective, but you need to be persistent to see results. It's not for every organization, but it can make a huge difference in certain organizations. If you would like to know whether a blog is appropriate for your firm, e-mail me at jzissu1-litigation@yahoo.com

Marketing, Operations & Your Litigation Practice

In today’s competitive legal environment, litigation frequency is gradually, but persistently decreasing and technology is completely redefining competitive advantage in both marketing and operations. As a result, litigation firms that lack the foresight to adapt will inevitably be forced out of the marketplace by organizations with more innovative and aggressive business practices.

While competent legal representation leading to favorable outcomes remains the key benchmark upon which litigation firms are measured by their clients, organizations of all types are finding innovative ways to reduce costs, and to increase profits by improving the return on their promotional initiatives. Once firms have ensured that they have the legal talent necessary to succeed, they must turn their attention toward two key areas of opportunity for competitive differentiation: operations and marketing.

Most firms today are completely inundated with the requirements of running a legal practice and often fail to dedicate sufficient time and resources on building the appropriate business infrastructure to ensure sustained growth and competitive advantage. Many such firms have grown through considerable reliance on quality of relationships of one or more partners. This overreliance on the brand of a particular individual poses multiple potential threats, or opportunities, depending on one’s perspective.

First, when the markets face recession like conditions, price sensitivity is heightened. This is a major opportunity for efficient organizations to capture market share from competitors by either offering a comparable offering at a better fees, or offering additional value through enhanced technological capabilities.

Next, there is considerable risk that the departure or loss of a key firm member can have considerable potential impact on firm revenue. By establishing greater brand equity in the firm itself, an organization may partially insulate itself from such a threat. Large and prominent corporate firms such as a Skadden Arps, or a Wachtell Lipton, Rosen & Katz, often recruit lawyers from other firms, or even merge in entire departments. The strength and prominence of their brands allow new firm members to benefit from the overall reputation of the firms.

Now, these firms did not build their brands overnight. They established them over decades and decades of quality representation and continual commitment to excellence. The good news is that today’s market is much more dynamic and competitive and your business can achieve much more in a far quicker time by implementing cutting edge marketing and operational strategies.

As a smaller firm, you may not have the same firepower (read capital), but thinking about your processes like the big firms do will keep you one step ahead in the game. Here is a partial checklist you may want to go through in your mind as you consider how your firm stacks up against the competition in the areas of marketing and operations:

Marketing

• How do you highlight your firm’s successes to existing clients and/or prospects?
• What do your regular client touch points look like, outside the ordinary course of handling your case?
• How do you measure the overall financial return on your marketing expenditures?
• If you deal with repeat client business (plaintiff’s firms typically excluded), what is the lifetime value that the average client brings to your firm?
• How much does it cost you to bring that client in?
• Do you have a process for capturing information for and following up with business leads (Web site visitors, inbound calls, RFPs, event participants, exhibit booth traffic, random leads)
• What steps have you taken to provide your staff with better sales and client service skills?
• Do you have a cost-effective marketing process for continually staying in front of your key prospects until they are in a position to contact you?
• How are you leveraging new technological capabilities in your marketing efforts? Online surveys? Electronic newsletters? Social media focusing on your areas of expertise?

Operations

• Is there a more cost-effective solution to handling your firm’s redundant tasks?
• Does your technological infrastructure maximize staff efficiency and provide management and clients with transparent data?
• How do you handle temporary surges in labor requirements caused by considerable case loads?
• Is your firm able to perform around the clock?
• Do you have clearly defined roles and responsibilities and processes in place

Tip: The most successful businesses focus on their core competencies and seek out assistance in areas outside the scope of their expertise. If you are a law firm, practicing law is yours. Remember, putting a plasma tv in your office is an expense. Spending capital on cost reduction initiatives, or on improving client acquisition and retention is an investment.

Now for the shameless self-promotion... LitigatorEdge will help you take your business to the next level by improving your firm's operational and marketing performance. Contact me at jzissu1-litigation@yahoo.com if you would like to discuss your needs further.

The Price is Right... Right?

Today we're shifting focus to one of the 4 p's of Marketing - Pricing. In sticking with the recession motif, I wish to point out that a company's pricing strategy becomes even more critical in a down market.
There are few organizations that are not price sensitive these days and considerable power has shifted to the customer / purchaser. When the market tightens, demand drops and competition stiffens. This is why it is absolutely critical to (Tip:) consider a customer centric pricing model, whereby revenue is earned when value is delivered to the client.
Plaintiff's lawyers have a highly customer centric model - most of you do not charge unless claimants win. This makes it very compelling for a client to come to you and creates great disincentive for a claimant to deal directly with the insurance adjuster. However, I predict that 1/3 contingency arrangements on 8 figure verdicts may eventually be history, as the Internet will eventually connect informed claimants directly to the results of the top firms in a particular area of expertise and those firms will have to duke it out for the right to represent that particular client.
Yes, firms compete for clients today, but many claimants select firms from one tv ad or one friend referral. Sophisticated consumers will eventually have access to the type of data that will enable them to make much smarter and more efficient purchasing decisions on the type of firm they select and yes, that $10 Mil. contingency on a $33 Mil. verdict that cost you only $1.5 Mil. in litigation expenses and overhead will become less and less common, as a broader pool of competent plaintiff's lawyers and increased technology will ensure tighter competition.
If you are a defense firm and would like to differentiate yourself and possibly win over a new client, how about putting more skin in the game than your competitors? Consider making a small percentage of your fees contingent on particular agreed upon success metrics or "key performace indicators" - just make sure you do not assume too much risk that is outside of your control.
If you are a vendor, make a note of the companies offering similar products and services. Ask yourself questions such as: how are they different, why is it that they are pricing this way, is it important for me to be better on price, or do I have sufficient competitive differentiators that this is not necessary.
Lastly, always keep an open line of communication with your customers. If your product or service is not priced appropriately, they will typically let you know it.

Listening to Your Clients

I have been quite busy over the last week or so with a new client, hence the gap in between posts. The good news is, I can relate this directly to a marketing tip. The marketing tip today is always listen to your clients.
Marketing ultimately boils down to communicating your value to a prospect or client. It is impossible to do this well without listening to a client's needs.

Whether you are selling turkey or telescopes, being in tune with your clients is the key to client retention. For example, in my consulting capacity, I have come across situations where the client wanted a project completed in a way that was not necessarily intuitive to me. In these instances, it turned out that the client was driven by needs that were not immediately apparent.

Actively listening to the client and following up with probing questions will allow you to elicit the client's true objectives. Remember to hone your listening skills and utilize them in your direct interactions with clients.

Strength in Numbers

Why is it that Fortune 500 companies can't seem to get enough of gobbling each other up? Companies merge, the large company now acquires a smaller one, then another, until the company becomes too large and diverse to effectively manage. Before you know it the company is involved in an accounting scandal that the CEO "never knew about", or the company falls to pieces as a result of risky subprime bets. Then, guess what? A white knight swoops in and... yup, you got it - acquires the collapsed business.
While there are many lessons (Do's and Don't Do's) to be learned from the world of mergers and acquisitions, here are a few reasons why companies choose to merge.

- Consolidate redundant functions and cut costs
- Gain tax advantages
- Increasing market power
- Compensating for weakness in key areas

How does this apply to litigation marketing?
Tip: There is strength in numbers.

The same principles that apply to these large companies also make sense for smaller entities. I have seen a perfect example of this in a NY no-fault/PIP firm that has brilliantly combined partner merger activity, superior marketing and client communications, technological efficiency and operational exellence to blow their competition away and gobble up market share. The merger was the catalyst for everything else that followed.

They combined one partner's marketing expertise, with another's client base, another partner brought strong operational capabilities to the table and together they created efficiencies and pooled resources. This in turn allowed the partners to focus on their respective areas of expertise, cut costs, increase marketing spending and it wasn't long after until no firm in the marketplace could keep up and they put much of their competition out of business.

Now, I am not suggesting that mergers, or even joint ventures are for everyone. In the legal field, or even as a legal vendors, getting in bed with the wrong partner can be disastrous. However, it is important to be mindful of the flip side of this coin. Make sure that you do not get so caught up in your business routine, that you ignore opportunities to strengthen your firm's or company's strategic position - your competitors may be doing just that!

Search Engine Basics

Today, search engine marketing is an integral part of many litigation firms' and vendors' marketing strategies. This post will give a basic overview to some who may be less familiar with the topic, rather than attempt to get into the many intricacies involved in managing a succesful program.

Search engine strategies can be divided into 2 simple categories:

(1) Search Engine Optimization (SEO) Simply described, SEO is leveraging the arrangement of words and links contained on your Web site, in order to achieve a higher ranking on a search engine. Over the last 10 years the SEO market has skyrocketed. When I first became involved with marketing in the legal space, back in 1998, SEO was the first marketing tactic I was responsible for managing. Back then, there were only a handful of firms specializing in this. Today there are offshore companies and a number of companies that handle this within a specific business niche. For example, most trial lawyer conference will have several vendors that specialize in SEO, or in online marketing generally.

(2) Search Engine Marketing (SEM) This is actually nothing more than paying to place text advertising on search engines when specific words are inputted into the search engine. Businesses essentially try to outbid each other to place their ads higher on search results and achieve more clickthroughs than the competition. Yes, this pretty much all there is behind the disgustingly brilliant and simple business model that is almost singlehandedly responsible for Google and Yahoo's Billions. Get the entire world to use your search engine and have every business compete for qualified traffic seeking the products and services they are offering online.
Today, there are many firms that handle SEO, SEM and other online marketing and many traditional ad agencies have developed expertise in online mediums.

I can spend days speaking on SEO and SEM, having leveraged both as part of prior business online marketing strategies and understanding the intricacies involved. While I do have to sleep at some point, I will offer one tip with respect to each. However, if you have any particular questions on the subject, I would be happy to provide answers via e-mail.

Tip 1: If SEO is a major source of lead opportunities for your business, do the ROI math and invest the appropriate capital into a firm to stay on top of this for you. Some firms will consider partial incentives based on ranking performance - I would lean toward a win-win arrangement like this.

Tip 2: Studies have shown that there is no such thing as optimal position in SEM. The optimal position is the one that gets you the most leads at the lowest investment. (In other words, traffic that clicks through when you are ad link #1, does not behave any differently that traffic clicking through ad link #5). The difference is it will cost you less to be link #5 and likely get less traffic. If it costs you 1/5 of the price and you get half the traffic, it may be prudent to consider going for link #5, unless your market share strategy dictates otherwise